Our refund policy is good for 30 days. If you feel unsatisfied with our products within those 30 days, you may seek a refund or an exchange, depending on what is appropriate.
Once 30 days has elapsed since your purchase, we will no longer be able to offer you a refund or exchange.
Products That Are/Aren’t Eligible for Refunds
The following are ineligible for refunds:
- Downloadable software products;
- Downloadable digital products like, but not limited to, PDF files;
- Live or Pre-Recorded webinars coaching, training, and the like, after the reserved time slot has passed;
- Items purchased on sale, including those purchased with a promotional or discount code;
- T-shirts or journals that are neither defective nor damaged.
Otherwise, the product in question should be unused and in the same condition that you received it. It must also be in its original packaging when you send it back.
- To process your refund or exchange, we require a receipt or proof of purchase. Be sure to attach it to the email notifying us of your intention to seek a refund or exchange and send this to [email protected]
- Additional instructions will follow once we receive your refund or exchange request.
- You may be asked to ship your purchase back once your request is approved. Buyers will shoulder the shipping charge in such cases. DO NOT SHIP THE ITEM UNTIL WE APPROVE THE EXCHANGE OR REFUND REQUEST.
Besides, you will only receive the shipping instructions once we approve the request.
- We will send you an email once we have received your item. You will also receive a notification on whether your request is approved or denied shortly afterwards.
- If approved, the refund will be credited to the credit card you used to purchase the item or will be deposited into your bank account of choice within five (5) working days. For product exchanges, the new product will be shipped back to you within the same, depending on your location.
Late or Missing Refunds
In case you haven’t received a refund yet, check your bank account first or contact your credit card company. It may take some time before your refund is officially posted.
If you’ve done all of the above and still have not received your refund, please contact us at [email protected]